Terms and Conditions

Papinelle is not obliged to accept any request by you for a cancellation or amendment of an Order

If you discover that you have made a mistake with your Order after you have submitted it to Papinelle via the website, you may request the Order be cancelled or amended. Papinelle does not guarantee that it will be able to cancel or amend the Order in those circumstances.

If you have made an Order and Papinelle is unable to process the Order or Papinelle does not accept the Order, Papinelle will notify you and the Order will be cancelled

You agree that it is not a defect in the Product or a breach of a warranty if in Papinelle reasonable opinion, following the sale of the Products to you, the Product has

- become of unacceptable quality due to fair wear and tear

- been misused, or not used in accordance with manufacturer's instructions, or been used in an abnormal way: or

- not had reasonable care taken by you in respect of the Product

You may return Product to Papinelle in circumstances where you believe the Product is the subject of a defect, or there is an applicable warranty claim 

Where the Product sold to you is confirmed to have a defect, or there is an applicable warranty claim, Papinelle will replace the Product or refund the Price of the Product to you.

If the Product is found not to have a defect or there is no applicable warranty claim contemplated by these terms, Papinelle will return the Product back to you and may charge you the delivery costs of the return.

• Offer applies to eligible lingerie items.
• Add three eligible lingerie items to your cart in a single transaction to qualify.
• The lowest-priced item will be free.
• The discount is applied automatically at checkout.
• Subject to availability.

• Offer valid on full-price Modal PJ Sets only
• Discount automatically applied at checkout — no code required
• $20 USD off per qualifying item
• Not valid on sale or marked-down items
• Valid for online purchases at papinelle.us only
• Papinelle reserves the right to withdraw or amend this offer at any time

$10 off applies when you purchase 2 or more Jada styles in a single transaction. Discount is automatically applied at checkout. Offer is subject to availability and may be withdrawn at any time.

Where Papinelle offers, provides or sells Vouchers or Gift Cards you may use these as payment for products on the Website.

Where Papinelle emails Vouchers and gift Cards to you, Papinelle is not liable to you for any Loss suffered or incurred by you by:

-any errors in the email address you provided to Papinelle

-resulting from use of Vouchers or gift Cards without permission

-theft or illegibility of Vouchers or Gift Cards

Gift Cards and vouchers are valid for the specified period as stated on the gift card or voucher and cannot be redeemed for cash.

Papinelle reserves the right to correct any errors which may be shown on our website at any time upon notice to you, including Price and any relevant delivery charges or other related charges and you must accept these conditions. 

In case of obvious Error, Papinelle may rescind any Agreement with you by notice to you of that rescission and refund to you any moneys that you have paid to Papinelle in respect of the same.

10% off welcome code is valid on full-price items only, excludes sale items and gift vouchers and customization. Offer not valid in conjunction with any other promotional offer. Offer redeemable online only. Discount cannot be retroactively applied to previous orders. Sign up to our Newsletter online to be emailed the coupon code .Your Unique Code expires 365 days after it has been issued.

15% off welcome code is valid on full-price items only, excludes sale items and gift vouchers and customisation. Offer not valid in conjunction with any other promotional offer. Offer redeemable online only. Discount cannot be retroactively applied to previous orders. Sign up to our Newsletter online to be emailed the coupon code. Your Unique Code expires 365 days after it has been issued.

Refer a Friend offer is valid on full-price items only, excludes sale items and gift vouchers. Offer not valid in conjunction with any other promotional offer. Offer redeemable online only at papinelle.com. Discount cannot be retroactively applied to previous orders. Referral offer is available to new customers only. Sender reward of $25 off will be issued once the referred friend completes their first qualifying purchase. Your unique code expires 30 days after it has been issued.

Please allow 7–10 business days for monogrammed items to be carefully completed. Where your order contains both monogrammed and non-monogrammed pieces, all items will ship together once your personalised piece is ready.

Please note that the pocket will be sewn closed, with the monogram positioned above the piping on the PJ top pocket. Minor variations in thread colour, font, or placement may occur as each piece is individually crafted.

Monogrammed pieces are final sale and cannot be returned, exchanged, or amended once an order has been placed. Please ensure all personalisation details are correct at the time of ordering.

$500 monthly giveaway is open to legal residents of the United States aged 18 or over at the time of entry; void where prohibited. To enter, submit your email address and phone number via the official campaign landing page. Limit one entry per person per monthly draw period. One winner will be selected at random on the first business day of each calendar month from all eligible entries received during the previous month. The winner will be notified by email and must respond and claim the prize within 7 days, after which a backup winner may be drawn. Prize is one $500 Papinelle gift card per monthly draw, non-transferable, with no cash alternative. No purchase necessary to enter or win; see full Official Rules at papinelle.us for an alternative method of entry. By entering, entrants agree to receive marketing communications from Papinelle and accept the full Official Rules. Offer cannot be combined with any other promotion and is subject to change or withdrawal without notice.